Refund policy
At REIGN GREAT, we want you to feel confident in every purchase. If you're not completely satisfied with your order, we're here to help.
1. Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
Items must be unworn, unwashed, and in their original condition
All original tags must be attached
Items must be returned in original packaging (where applicable)
Please note: For hygiene reasons, we do not accept returns on underwear or socks, unless they are faulty.
2. Refunds
Once your return is received and inspected, we will:
Notify you of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method within 5–10 business days
Shipping costs are non-refundable unless the item is faulty or incorrect.
3. Exchanges
Need a different size or style? We currently do not offer direct exchanges. Instead:
Please return the item for a refund
Then place a new order for the desired item
4. Faulty or Incorrect Items
If you've received a damaged, faulty, or incorrect item, please contact us within 7 days of delivery at contact@reigngreat.com, including:
Your order number
Photos of the item and issue
We will arrange a refund or replacement as quickly as possible.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a fault or error on our part. We recommend using a tracked service as we are not responsible for items lost in transit.
Return address will be provided once your return is approved via email.
6. Contact Us
If you have any questions about returns or refunds, contact our support team at: contact@reigngreat.com